Tavsserviss.lv was our first startup and one of the projects that shaped how we approach product, technology, and business.
We identified a clear problem in the automotive service industry. In every city, there are dozens of repair shops, but finding the right one for a specific car and a specific problem is not always easy. Trust, quality, pricing, and availability were often unclear.
We built a digital service marketplace that changed the way people could find and book car repairs.
Users described what happened with their car, selected the make, model and year, entered their location and preferred time, and our system matched them with the right service based on the problem, vehicle, location, and availability.
Instead of calling multiple garages and explaining the problem again and again, users received a service card with the location, available time, and relevant information, then simply booked and brought in the car.
The platform also focused on transparency and trust. We worked with selected service providers and helped customers find reliable services, while bringing additional customers to repair shops.
We went further than the booking experience. We built a personal user dashboard where customers could access their repair history and keep track of upcoming maintenance. For companies managing multiple vehicles, the system provided an overview of their fleet and upcoming service needs, effectively becoming an auto repair agent.
The concept was recognized as a new approach in the automotive service industry. We helped educate the market, gained strong local traction, and created a model that was later replicated by others.
Tavsserviss.lv was more than a booking platform. It connected car owners, repair services, technology, and trust into one system, and became an early example of how traditional industries can be transformed through thoughtful digital products.
What we did
Product Strategy & Business Model
Defined the product concept, marketplace model, customer journey, and business model for connecting car owners with automotive service providers. We designed the platform around a simple goal: make finding and booking the right service faster, easier, and more transparent.
Branding & Visual Identity
Created the brand identity and visual language for Tavsserviss.lv, establishing a recognizable and trustworthy brand for a new approach to automotive services.
UX/UI Design
Designed the complete customer experience around simplicity. Users could describe what happened with their car, provide the vehicle details, location, and preferred time, and let the platform handle the complexity behind the scenes.
Web Based Application
Designed and developed the web application connecting customers, vehicles, automotive services, service providers, locations, availability, and bookings in one digital ecosystem.
Customer & Service Provider Dashboards
Built dedicated dashboards for both sides of the marketplace. Customers could manage their vehicles, repair history, and upcoming maintenance, while service providers could manage their services, customers, and bookings.
Backend & Marketplace Architecture
Designed and developed the backend architecture that connected the entire marketplace. Customer requests, vehicle data, service providers, locations, availability, bookings, and service information worked together as one system.
Service Matching
Created the logic for matching each customer with relevant automotive services based on the problem, vehicle make and model, location, and service requirements. Instead of searching through dozens of repair shops, the system identified the services that fit the customer’s needs.
Booking Automation
Automated the booking process between customers and service providers. After describing the problem and selecting the preferred time, customers could receive a suitable service option and book it without having to call or negotiate with multiple repair shops.
Location Based Service Discovery
Built location-based service discovery to find relevant automotive services in the customer’s area. The system combined location with vehicle and service requirements to make the search more relevant and useful.
Marketing & Customer Acquisition
Developed the marketing and customer acquisition strategy, helping introduce a new concept to the automotive service market, attract customers, and bring additional business to service providers.
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